It starts before the trip: verified partners only
Nobody carries passengers or meals on Loko without completing an identity check first. That means the driver pulling up and the courier at your gate are known to the platform—by real identity, not just a username.
Verification is not a one-time press release, either. Account standing matters continuously: partners who break trust lose access.
Match before you board
When a driver accepts your request, the app shows you their name, photo, vehicle, and number plate. Your habit is simple: compare the plate and the face before you open the door. Ten seconds, every time, no exceptions—even when it is raining.
Codes at every handoff
Rides are not the only moment that deserves certainty. Restaurants release orders to couriers against a pickup code, and your courier completes a food delivery against the delivery code in your app. Each code is a tiny contract: the right thing, the right hands, confirmed.
- Ride code — confirms passenger and driver matched correctly.
- Pickup code — confirms the courier collecting your meal is the one assigned to it.
- Delivery code — confirms your order reached you, not a doorstep stranger.
Your number stays yours
All coordination happens in the app. Chat handles gate codes, landmarks, and “I am outside” without you ever sharing your personal phone number. When the trip ends, the conversation ends with it—no lingering contact, no awkward callbacks.
When something feels off
Trust your instincts and use the app: report the trip, rate honestly, and include what happened. Reports are read by people empowered to act—warnings, retraining, and removal are all real outcomes. Every report makes the platform measurably safer for the next person.
- Details wrong at pickup? Do not board. Cancel and rebook—you owe nobody an explanation.
- Mid-trip concern? End the trip somewhere public and report immediately.
- Delivery dispute? The codes and chat log mean facts, not arguments.
Quick answers
- What if the car or plate does not match the app?
- Do not get in. Cancel, rebook, and report the mismatch. A wrong plate is occasionally an innocent vehicle swap—but the rule protects you either way, so it has no exceptions.
- Who can see my phone number?
- Coordination happens through in-app chat, so day-to-day you never need to hand out your number. Keep it that way—it is the cleanest boundary there is.
- What should I do if I leave something in a car?
- Open the trip in your history and use the help option to reach out about a lost item. Because every trip is recorded—driver, route, time—reuniting you with your things is usually straightforward.
- Do my ratings actually matter?
- Yes. Ratings and reports feed directly into who keeps access to the platform. Rating honestly—both the great and the concerning—is one of the most powerful safety tools you hold.