Last updated: 8 July 2026
This page explains how to request deletion of your Loko account and personal data. Loko is operated by LOKO GO HUB (PRIVATE) LIMITED (“Loko”). It applies to both passenger and driver accounts.
You can delete your account directly inside the Loko app, or ask us to do it for you if you can no longer sign in. Both options are described below.
This is the fastest way and takes effect immediately. In the Loko app:
Once confirmed, your account is closed, you are signed out on that device, and your personal data is erased as described below.
If you cannot access the app, you can ask us to delete your account for you. Email support@lokoglobal.org from the address on your account, or use the form below, including:
We verify that the request comes from the account holder and complete the deletion within 30 days. The form below opens your email app with the request pre-filled.
When your account is deleted, we permanently erase or irreversibly anonymise the personal data we hold about you, including:
Profile & identity. Your name, profile photo, phone number and email address.
KYC / verification data. Identity documents, driver licence, vehicle documents and any verification photos or selfies you uploaded.
Saved places. Home, work and other saved addresses and favourite locations.
Device & push tokens. Push-notification tokens and device identifiers linked to your account.
Messages. In-app chat messages between you and drivers or passengers.
Account credentials. Your login and active sessions are revoked so the account can no longer be used.
Some records cannot be deleted immediately because we are legally required to keep them. These are retained in anonymised form — disconnected from your name, phone and email so they no longer identify you:
Trip records. Completed trip records (times, fares and routes) are kept in anonymised form, unlinked from your identity.
Payment & financial records. Transaction, payout, earnings and wallet ledger entries are retained in anonymised form to meet tax, accounting and anti-fraud obligations.
We keep this anonymised financial and trip data for the period required by applicable Zimbabwean tax and accounting law — generally up to 7 years — after which it is permanently deleted. We do not use retained data for any purpose other than legal, tax, accounting and fraud-prevention compliance.
In-app deletion takes effect immediately. Email requests are actioned within 30 days of us verifying your identity. Deletion is permanent and cannot be undone — you would need to create a new account to use Loko again.
Questions about deleting your account or your data? Contact us at support@lokoglobal.org. For more on how we handle your data, see our Privacy Policy.