Start with the right location—every time
Loko ties your tablet or phone to the venue you are serving right now. During setup, your onboarding or IT lead links each device to the correct restaurant; day to day, your team confirms or switches locations from Account when you operate more than one address.
If no location is active, the app tells you immediately—because nothing should move forward until the right kitchen is on the line. Dashboard stats, tickets, and menu updates always reflect that single, active venue.
Dashboard: your nightly headline
Open the dashboard and you see today’s story in numbers—how many orders sit in each stage, where backups might form, and how couriers are experiencing handoff.
Glance it during pre-shift huddle: are you green across the board, or should you hold a promo until the line catches up? That visibility is how great teams stay out in front of the rush.
Orders: one queue, total focus
The orders screen is your command centre. Filters like All, New, and Active let the expo team zero in on what needs a human decision this minute—fresh tickets versus everything still in motion.
During peak, give one expeditor ownership of the digital queue. Two taps on the same ticket usually means two bags and one unhappy guest.
From “just ordered” to “on the way”—in customer language
Every status is a promise to a hungry guest. Here is how to read the journey so your crew and your customers stay in sync.
- Pending — the guest checked out; you have not said yes yet.
- Restaurant accepted — you committed; the kitchen clock starts now.
- Preparing — pans are moving; keep the ticket honest.
- Ready for pickup — bag sealed, labelled, and waiting for the handoff zone.
- Bidding open — couriers are pairing; keep that order hot and visible.
- Courier assigned — someone is en route; watch chat for gate codes or quirks.
- Picked up — the bag left the building; accuracy matters most before this moment.
- In transit — the guest is watching the map; delays here become support calls.
Prime-time checklist
- Confirm the active venue and printers before you unlock the doors.
- Stage packaging, sauces, and utensils where expo can grab without thinking.
- Reconcile screens with tickets on a rhythm, not only when something burns.
- If prep times slip twice in an hour, pause promos until you are back in the green.
- Save tablet logouts for shift changes—mid-service resets lose in-progress edits.
Quick answers
- Why is my dashboard quiet but tablets keep chiming?
- Usually the device is pointed at the wrong location. Open Account, confirm the venue name matches reality, refresh, and you should see the same rush everyone else hears.
- Someone tapped “ready” too soon—can we undo?
- Once a courier is locked in, many marketplaces stop backward moves by design. Train the team to pause on Ready for pickup and Picked up—those taps are promises.
- How do we pause for a break?
- Use the official hours or pause controls inside the restaurant app. Ghosting new tickets hurts your ranking and strands guests mid-order—never the vibe we want for your brand.
- Where do courier instructions live?
- In order detail, near delivery pins or guest notes. Treat them like part of the recipe—read before the bag seals.